Privacy Policy

At InteractiveFlow.ai (“Company”, “we”, “us”, or “our”), accessible via https://interactiveflow.ai (the “Platform”), we respect your privacy and are committed to protecting the personal data you share with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our AI-powered interactive workflow and kiosk services, or interact with our software applications.

1. Information We Collect

We collect several types of information to provide and improve our interactive AI platform and user experiences:

A. Personal Data Provided Directly by You

• Account Information: Name, email address, corporate contact details, billing address, account credentials, and job title when you register for an account.
• Payment Information: Credit card details and billing records (processed securely through third-party payment processors like Stripe).
• Communication & Support: Messages, feedback, support tickets, or inquiries sent to our team.

B. User Content and AI Interaction Data

• Inputs & Prompts: Text prompts, voice inputs, uploaded documents, images, or media files that you submit to generate interactive flows, kiosk layouts, or automated visual content.
• Bi-directional Kiosk & End-User Interactions: If you deploy our interactive software on physical kiosks or public endpoints, end-user inputs (such as voice queries, touchscreen interactions, or language preferences) are processed to deliver real-time AI responses.

C. Automatically Collected Usage Data

• Device & Technical Data: IP address, browser type, operating system, device identifiers, and resolution settings.
• Platform Analytics: Pages visited, duration of sessions, features accessed, referral URLs, clickstream data, and performance logs.
• Cookies & Tracking Technologies: Session cookies, preference cookies, and web beacons used to remember settings, authenticate sessions, and track usage trends.

2. How We Use Your Information

We process personal data for the following core business and service operations:

• To Deliver Services: Provisioning accounts, running AI workflows, generating dynamic user interfaces, and routing kiosk inquiries.
• To Improve Our AI Models: Refining and optimizing our internal algorithms, interactive flows, and user UI/UX performance (we anonymize or aggregate data where applicable).
• To Process Transactions: Handling subscription billing, processing invoices, and preventing fraudulent billing activities.
• To Communicate: Sending account notifications, product updates, technical security alerts, and promotional communications (you may opt out of marketing emails at any time).
• To Ensure Security & Compliance: Monitoring platform stability, investigating misuse, enforcing our Terms of Service, and fulfilling legal obligations.

3. Data Sharing and Third-Party Services

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We share data only under the following conditions:

• Third-Party AI & Infrastructure Vendors: We work with trusted service providers to run our cloud architecture, payment systems, and AI inference engines (e.g., AWS, OpenAI, Anthropic, Stripe, Google Cloud).
• Enterprise & Deployment Admins: If you interact with a kiosk or interface deployed by a business customer, that customer may receive analytics regarding user interactions and queries on their system.
• Business Transfers: In the event of a merger, acquisition, asset sale, or bankruptcy, user data may be transferred to the acquiring entity.
• Legal Requirements: We may disclose data if required to do so by applicable law, court order, or valid government request.

4. AI Data Usage & Privacy Safeguards

• Data Isolation: Enterprise user content and custom workflow setups are stored securely in isolated environments.
• No Unsanctioned Data Selling: Prompts and media inputs submitted to InteractiveFlow.ai are never sold to external data brokers.
• End-User Kiosk Privacy: End-user voice interactions collected through public kiosks are processed transiently to fulfill real-time requests and are not used to build persistent personal profiles of non-registered users.

5. Security and Data Retention

• Security Measures: We implement industry-standard administrative, physical, and technical controls (including end-to-end encryption in transit via HTTPS/TLS and encryption at rest) to guard your personal data against unauthorized access, loss, or disclosure.
• Data Retention: We retain your account and usage data for as long as your account is active or as necessary to fulfill the operational purposes set forth in this policy, settle legal disputes, and enforce our contracts.

6. Your Data Protection Rights

Depending on your jurisdiction (such as the GDPR in Europe, CCPA/CPRA in California, or other regional data laws), you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we update or rectify inaccurate information.
• Deletion (“Right to Be Forgotten”): Request that we erase your personal data from our systems.
• Data Portability: Receive a copy of your personal data in a structured, machine-readable format.
• Opt-Out: Opt out of direct email marketing, tracking cookies, or automated profiling where applicable.

To exercise any of these rights, please contact our privacy compliance team using the contact details below.

7. Children’s Privacy

InteractiveFlow.ai is designed for commercial, business, and adult organizational use. We do not knowingly collect or solicit personal data from children under the age of 13 (or 16 in certain legal jurisdictions). If we discover that a child has provided us with personal data, we will act promptly to delete it.

8. Third-Party Links & Integrations

Our Platform may contain links to external third-party websites, tools, or services. We are not responsible for the content, security, or privacy policies of third-party platforms. We encourage you to review their privacy statements before sharing personal information with them.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect technological advancements, service upgrades, or legal changes. Updates will be posted on this page with an updated “Last Updated” date. Continued use of our Platform after any modifications signifies acceptance of the revised policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

InteractiveFlow.ai Legal & Privacy Department
Email: info@interactiveflow.ai